Refund Policy

Last Updated: January 2025

1. Overview

At Phone Case Protector, we are committed to providing valuable content, expert reviews, and guidance on phone protection products. As an informational website, we do not directly sell physical products. However, this Refund Policy outlines our approach to any digital services, subscriptions, or partnerships we may offer.

2. Nature of Our Services

Phone Case Protector primarily operates as an information and review website. We provide:

• Expert articles and guides on phone cases and protectors
• Product reviews and comparisons
• Educational content about phone protection
• Industry news and updates

All content on our website is provided free of charge to our visitors.

3. Third-Party Product Purchases

We are not responsible for:

• The quality, condition, or performance of products purchased from third parties
• Processing refunds or returns for products not sold directly by us
• Disputes between you and third-party sellers
• Shipping, delivery, or fulfillment issues with third-party orders

For any issues with products purchased through external links, please contact the seller directly using their customer service channels.

4. Affiliate Disclosure

Phone Case Protector may participate in affiliate marketing programs. This means we may earn a commission when you click on links to products and make a purchase from third-party retailers. However, this does not affect the price you pay or our obligation to provide honest, unbiased information.

Commission earnings do not influence our refund policy or your rights as a consumer when purchasing from third-party sellers.

5. Digital Services and Subscriptions

Should we offer any paid digital services, premium content, or subscription services in the future, the following terms will apply:

5.1 Subscription Services

If we introduce premium subscription services:

• You may cancel your subscription at any time
• Cancellations will take effect at the end of your current billing period
• No refunds will be provided for partial subscription periods
• You will retain access to premium features until the end of your paid period

5.2 Digital Products

For any digital products such as e-books, guides, or courses we may offer:

• A 14-day money-back guarantee will apply from the date of purchase
• Refunds will only be issued if the product has not been accessed or downloaded
• Requests must be made via email to our customer service team
• Proof of purchase will be required

6. Refund Request Process

If we offer any refundable services or products in the future, the refund request process will be as follows:

1. Contact our customer service team at info@phonecaseprotector.co.uk
2. Include your order number or transaction ID
3. Provide a brief explanation of your refund request
4. Include any relevant documentation or screenshots
5. Allow 5-7 business days for our team to review your request

7. Refund Processing Time

If a refund is approved:

• Refunds will be processed within 10 business days of approval
• Refunds will be issued to the original payment method used
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

8. Non-Refundable Items

The following items or services, if offered, would not be eligible for refunds:

• Digital products that have been accessed, downloaded, or used
• Services that have been fully rendered
• Promotional or discounted items marked as final sale
• Gift cards or promotional credits
• Custom or personalized content created specifically for you

9. Consultation Services

Should we offer paid consultation or advisory services:

• Consultations must be cancelled at least 24 hours in advance for a full refund
• Cancellations made less than 24 hours before the scheduled time are non-refundable
• No-shows will not be eligible for refunds
• Rescheduling is available free of charge with at least 24 hours notice

10. Content Accuracy and Information

We are not liable for:

• Decisions made based on information found on our website
• Changes in product specifications by manufacturers after our review
• Price changes or availability of products from third-party sellers
• Individual experiences with products that differ from our reviews

11. Exceptions and Special Circumstances

We reserve the right to make exceptions to this refund policy in cases of:

• Technical errors that prevent access to paid services
• Duplicate charges or billing errors
• Service outages lasting more than 48 hours
• Fraudulent transactions

Each exception request will be evaluated on a case-by-case basis.

12. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under UK law. You may have additional rights regarding refunds under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of our services following any changes indicates your acceptance of the new terms.

14. Dispute Resolution

If you are not satisfied with how we have handled your refund request, please contact us to discuss your concerns. We are committed to resolving disputes amicably and will work with you to find a fair solution.

If we cannot reach a satisfactory resolution, you may have the right to pursue dispute resolution through:

• Alternative Dispute Resolution (ADR) services
• Small claims court
• Relevant consumer protection agencies

15. Contact Us

16. Additional Information

When contacting us regarding refunds, please have the following information ready:

• Your full name and contact information
• Order or transaction number (if applicable)
• Date of purchase or service
• Detailed description of the issue
• Preferred resolution

Providing complete information will help us process your request more quickly and efficiently.

17. Acknowledgment

By using our website and any services we may offer, you acknowledge that you have read, understood, and agree to this Refund Policy. For product purchases made through third-party links on our site, you acknowledge that those transactions are governed by the seller's refund policy, not ours.